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Ticketer appoints new CEO

London, 28th October 2020 – Today, Ticketer, the leading smart bus ticketing and technology provider, has released news that, after eleven years as CEO, John Clarfelt will be handing over the reins to Andy Monshaw, who will now oversee all of the Group’s operations. John has made the decision to transition into the role of Founder.

Andy brings over 25 years of international experience across technology and service businesses. He also sits on the board of several technology start-ups. As the new leader of the company, he will drive the next stage of growth across the Ticketer Group, which includes UK-based Ticketer and Nordics-based FARA, support customers and take the lead on continued expansion.

In the new Founder role, John will remain fully involved in the business and on the Group Board.

Andy Monshaw, Ticketer UK and Group CEO, said: “Ticketer has grown the business at a phenomenal rate over the last eleven years and I am incredibly excited to join the team at such a pivotal time. I am especially excited about continuing to have support from John as he helps to transition this great company to the next phase.”

John Clarfelt, Founder of Ticketer, said: “As my friends in the industry will know, Ticketer, our team and our customers, are in my soul. And as every great business needs to keep evolving, our plan has always been to introduce new blood into the business, to keep driving Ticketer forward and leading innovation for public transport. The timing has been down to finding the right person for this role – clearly not only with the competency and passion to continue to develop the business but, equally important, to continue the Ticketer Group ethos, where our team and customers are at the very centre of all we do.”

Guy Gillon, Founder and Co-Managing Partner of Tenzing, said: “It’s always a privilege to partner with amazing businesses, such as the Ticketer Group, but going on the journey with a Founder as inspiring as John makes it super special. We’re delighted that John has selected such an impressive CEO successor in Andy, particularly with such a strong cultural fit with the Ticketer family. We’re excited to continue to work with John to help fulfil the potential of the Ticketer Group, with the same success, fun and laughter that follows John around.”

Andy will begin the role of CEO on 2nd November 2020. For more information, please visit



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Charlie Taylor

Charlie's spent the last decade in some of the world’s leading tech businesses running Marketing & PR. She shows entrepreneurs what it would be like if they partnered with Tenzing. Her true passion lies in community building, so she's in her element connecting marketing professionals across the portfolio. Talk to Charlie about sales and marketing alignment, demand generation, event strategy and team design.
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